Job Description
- Strong Telecom project delivery background in OSS/BSS implementation or Support - Managed end-to-end implementation or support of atleast 3 Telecom projects across Billing, BSS, Service Assurance, S ervice Fulfillment, Mediation, Provisioning, etc.
- Strong Project management experience (PMP preferable) Strong client engagement skills .
- Should have managed a large program on on-shore/off-shore delivery model .
- Ensure that service delivery takes place based on the Service level agreements
Responsible for working with clients and to define the scope of the project, clarify the system specification, understand their work practices and the nature of their business . - Responsible for man aging the customer accounts in terms of SLA delivery, Customer satisfaction, Customer reviews, renewals/ enhancement of business Manage and supervise assigned operations.
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