Program Manager

Job Description:

• In-depth understanding of Processes, Systems, Technologies used in TELCO.
• Handling customer escalations on Operations related matters.
• In-depth knowledge of SLA AdherenceVery good verbal and written communication skills
• Ability to deal with multiple Stakeholders within the customer organization.
• Ability to work as part of a team, manage large team of size 40/60 people , manage and provide technical directions to team members.
• Should have worked on onsite/offshore delivery model .
• Experienced in handling large onsite team and coordinating with offsh ore delivery team.
• Be aware of the commonly used COTS for a Telco.
• Should have Functional knowledge of following telecom systems:o Customer Care & CRM o Order Management & Provisioning, Billing In-depth knowledge of SDLC .