Job Responsibilities:
This profile focuses on setting up a Strategic Enterprise Customer Interface Application Environment encompassing Enterprise CRM within the Business Support Systems domain of IT. The responsibility would also require a thorough knowledge and experience of implementing and operating Voice Technology (IVR/ACD/EPABX/Logger) technologies especially in an outsourced environment.
This job would be the interface for various day to day operations at the governance level technology solution & services framework through successfully proven process models thus ensuring smooth functioning of all Telecom IT BSS Stake Holders.
Thursday, June 4, 2009
DGM/Sr. Mgr – IT (Voice Technology)
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