Business Transformation Head

Jobs Responsibilities:

• Understanding of GSM and 3G domain from IT application perspective
• Understanding of business processes for “ Order to Cash” cycle in Telecom
• Understanding of handshakes of various OSS/BSS and Enterprise applications in Telecom domain
• Understand the context of change, and define the requirements to manage a successful change program. This includes leadership and governance, and stakeholders’ acceptance and communications, and performance support
• Provide guidance in the development of orientation, training, performance support, and communication assets necessary for the change and leadership initiatives.
• Manage progress of all Change Management sub-teams to ensure objectives are delivered on time and within budget. Understand and meet the expectations of customer.

• Review and recommend resolutions/actions to project matters such as contingency plans, scope changes and issues.
  Ø Serve as the point of contact for the all sub-teams.
  Ø Serve as a strong bridge between Team Leads and the various other Team Leads in Technology/Systems and Change Management.
  Ø Advise Stream Heads and Program Manager on a variety of personnel and human resource issues, as well as hands-on management of the function.
  Ø Together with the Program Manager and Division Heads, analyze and identify skills gaps in the program/project teams.